We at City Finance Bank do believe that banking should not only be easy, but that dealing with us on a face to face basis, would also be a pleasant move in a bank/customer relationship. But to enable us evaluate our performance and the way forward, we need feedback from our customers on the areas which require improvement.  No one has the monopoly of excellence.You will have the opportunity not only to let us know what you think of our service, but also give us the specific details of your compliment and complaint.